The client was seeking a way to provide their global team of sales associates with the inspiration and tools needed to lead the way in a rapidly evolving climate, rather than waiting for direction on the best way to adapt to their changing environment. To best address the business need, we chose a virtual learning model because of its social, collaborative, flexible, and scalable nature.
This 3-part course consisted of large group, instructor-led virtual training sessions that used a combination of videos, polling questions, and facilitated discussions. Between each virtual session, learners had to complete individual assignments in addition to participate in collaborative, team-based experiences.
Across all 3 virtual sessions, participants were introduced to foundational concepts related to big data and new, emerging, digital channels. They were inspired to begin thinking about how technology impacted them in their personal lives, as consumers, in addition to in their work lives, as professionals. They were challenged to develop a comprehensive sales strategy for a fictitious customer to drive business results and improve the in-store experience. Team’s had the opportunity to receive feedback and guidance on their progress in scheduled coaching sessions before they presented their sales strategies in the third and final virtual session.
At the conclusion of this virtual instructor lead training series, participants were better positioned to serve their customers as a thought leader and consulting partner by providing customers with better information, asking the right questions, and sharing concrete recommendations about how to leverage new technology.
Tristique Turpis Ltd.
Instructor-Led Training / Virtual ILT / Graphic Design