To support the roll-out of the new scheduling protocol and the underlying culture change that would come with it, USPI partnered with Infinitude to develop a transition-management plan that would significantly increase the adoption rate of the new process and technology solution. Using real employee interviews as source material, the team developed a web-based situation comedy to make the case for change relatable in a fun way for all employees, distributed through an augmented-reality mobile application.

USPI, Inc.

SmartSquare Pilot