To support the roll-out of the new scheduling protocol, and underlying culture change, USPI partnered with Infinitude to develop a transition management plan that would significantly increase the adoption rate of the new process and technology solution. Using real employee interviews as source material, the team developed a web-based situation comedy to make the case for change relatable in a fun way for all employees, distributed through an augmented reality mobile application.

United Surgical Partners, Inc. (USPI)

SmartSquare Pilot